Terms and Conditions
Welcome to Find a Sign ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website findasign.au (the "Website") and any related services. By accessing or using the Website, you agree to these Terms. If you do not agree, you must not use the Website.
1. Definitions
- Customer: A person or business using the Website to find, request, or purchase signage from Suppliers.
- Supplier: A business or individual listed on the Website providing signage products or services.
- Services: The online marketplace, request for quote (RFQ) system, supplier directory, subscription features, analytics, compliance resources, and related tools.
- Verified Supplier: A Supplier that has completed our verification checks (e.g. ABN, insurance, basic compliance) and displays a verification badge.
2. About the Website
- We operate as a facilitator only. We are not a party to any contract between Customers and Suppliers.
- Quotes, pricing, invoicing, delivery, warranties, workmanship, and compliance with Australian Consumer Law are the responsibility of the Supplier.
- We do not warrant the accuracy, quality, legality, safety, or fitness for purpose of Supplier offerings.
- We do not hold or transmit payments between Customers and Suppliers (except subscription payments to us).
3. Eligibility
- You must be at least 18 years old and able to enter into binding contracts.
- Information provided when creating an account must be accurate and kept current.
- Suppliers must ensure business details (including ABN, insurance, and contact data) are valid and updated promptly.
4. Accounts and Subscriptions
- Customers may access a free tier or optional paid subscription (e.g. unlimited RFQs, analytics, compliance tools, team features).
- Suppliers may be required to pay a subscription fee and an optional one-off verification fee.
- Subscriptions are processed via Stripe or other approved payment processors.
- Fees are payable in advance, non‑refundable except where required by law, and may auto-renew unless cancelled before renewal.
- You authorise recurring billing until you cancel. Cancellation stops future renewals; it does not retroactively refund elapsed periods.
5. Verification
- Verification confirms only that certain documents were reviewed at a point in time (e.g. ABN status, insurance evidence).
- It is not an endorsement, guarantee of workmanship, compliance, capability, solvency, or legality.
- Verification badges do not influence ranking. Supplier visibility is based on objective marketplace signals (e.g. reviews, responsiveness).
6. Quotes and Orders
- Customers may send RFQs to multiple Suppliers; Suppliers must provide accurate and honest quotes.
- Accepted quotes form a separate contract solely between Customer and Supplier.
- Fulfilment, delivery timelines, product conformity, warranties, and regulatory compliance rest entirely with the Supplier.
- We are not merchant-of-record for Customer–Supplier transactions.
7. Reviews and Ratings
- Customers may submit reviews reflecting genuine experience.
- Content must not be false, misleading, defamatory, abusive, promotional, or invasive of privacy.
- We may moderate or remove reviews that breach these Terms or applicable law.
8. Acceptable Use
You agree not to:
- Engage in unlawful, fraudulent, or deceptive conduct.
- Impersonate another person or misrepresent affiliation.
- Post or transmit malicious code, attempt to probe or disrupt systems.
- Scrape, harvest, or bulk‑extract data without written permission.
- Copy, frame, or resell any part of the Services without consent.
9. Intellectual Property
- All trademarks, branding, text, graphics, data, and software on the Website are owned by or licensed to us.
- You receive a limited, revocable, non‑transferable licence to access the Website for its intended purpose.
- Reverse engineering, derivative works, and unauthorised reproduction are prohibited.
10. Limitation of Liability
- To the fullest extent permitted by law, we exclude liability for loss of profit, revenue, business interruption, data loss, or any indirect or consequential damages.
- We do not warrant uninterrupted, secure, or error‑free operation.
- Where liability cannot be excluded, it is limited to (at our election) re‑supply of the Services or payment of the cost of re‑supply.
11. Privacy and Data
- Personal information is handled under our Privacy Policy (linked separately).
- Only necessary Customer details are shared with Suppliers to process RFQs or orders.
- We may aggregate and anonymise data for analytics and industry insights.
12. Termination
- We may suspend or terminate accounts for breach, non‑payment, abuse, security risk, or unlawful conduct.
- You may close your account using in‑account settings or by contacting support.
- Termination does not affect accrued rights or obligations between Customer and Supplier.
13. Changes to Terms
- We may amend these Terms by posting an updated version with a revised Last Updated date.
- Material changes may be notified via in‑app notice or email where practicable.
- Continued use after changes constitutes acceptance.
14. Governing Law
These Terms are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland.
15. Contact
Questions about these Terms:
Email: support@findasign.au
Find a Sign – ABN 45 337 110 671
If any provision of these Terms is unenforceable, the remainder remains in effect. Failure to enforce a right is not a waiver.